Managed Infrastructure
Managed Infrastructure
24/7 managed IT and cloud operations for the US and Canada. NOC, endpoint management, Microsoft Azure, hybrid environments, and DR — under one SLA from a 100+ engineer team with 300+ North America projects.
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- 24/7 NOC with severity-based SLAs
- Azure, hybrid, and on-prem in one team
- Entra ID, endpoints, and M365 included
Technologies & Platforms
What we deliver
Grouped for clarity. Delivered by one accountable team.
Monitor & support
Always-on operations with clear SLAs and a single place to escalate.
24/7 NOC & Help Desk
Tier-1/2 support with documented response targets.
- Single escalation path
- Ticket trends & reporting
Microsoft 365 Administration
Tenant, Teams, Exchange, and SharePoint governance.
- Licensing & compliance
- Security baselines
Cloud & infrastructure
On-prem, hybrid, and Azure environments operated with the same rigor.
Cloud Migration & Management
Landing zones, migration waves, and steady-state Azure ops.
- Cost governance
- Hybrid architectures
Server & Virtualization
Windows Server, VMware, Hyper-V, and Nutanix estates.
- Change windows
- Documented runbooks
Network & Connectivity
Coherent policy across on-prem, hybrid, and cloud.
- Config baselines
- Growth-ready design
Identity & resilience
Devices, identities, and recovery programs that hold up when it matters.
Endpoint & Identity Management
Entra ID, patching, MFA, and conditional access.
- Lifecycle policies
- Fleet compliance
Backup & Disaster Recovery
Documented RPO/RTO with tested restores.
- DR runbooks
- Periodic validation
Put your internal team on strategic work — we'll run the infrastructure. Book a call with our engineers.
Start a conversation- 01AI, IT service management, and a sustainable help desk
- 02Entra ID, conditional access, and identity-first support
- 03Intune, Autopilot, and the modern Windows estate
- 04Patching, CISA KEV, and a risk-based backlog
- 05NOC, service health, and SLOs that businesses understand
- 06AI workloads, governance, and private endpoints in cloud
- 07FinOps, chargeback, and cloud showback in practice
- 08BCDR, immutability, and tested recovery
- 09Zero Trust, hybrid, and private connectivity in Azure and GCP
- 10Data residency, regions, and sovereign control
How we deliver this service
Assess & onboard
Discovery, baselines, and SLAs agreed before we touch production..
Run & optimize
24/7 NOC, patching, cloud ops, and reporting with one escalation path..
Connect & scale
Hybrid migration and security programs sequenced on the same team..
Do you support on-premises and data center environments?
Yes. We support hybrid estates including traditional data center workloads, major hypervisors, and connectivity into Microsoft Azure and other public clouds. Scope is agreed per engagement.
Is this fully outsourced or can we co-manage?
We offer both models. You can hand off tier-1/tier-2 and keep architecture in-house, or we can run the full stack with a named escalation path. Roles and runbooks are set in writing before we start.
View all 5 questions on our services page.
Get started today
Ready to modernize your IT? Let's talk.
One partner. Four service lines. Consistent delivery across Canada and the U.S.